Your Time is Important to Us

Your time is important to us. How do we show that? We reserve an appointment time with Dr Johnson and our hygienist just for you. We don't double book our appointment times just in case one of the appointments doesn't show up. We would consider that inconsiderate and disrespectful to you and your time. We understand that your time is important and that your life is busy. Therefore , we try not to have you wait for very long in the waiting room. Our software and web service allows us to send several types of reminders in addition to the old fashioned phone call reminders.

Since we are very careful not to overbook our schedule, we rely on you to show us the same respect that we show you. We make your dental appointment, then we call and email you to give you a friendly reminder that we have reserved that time only for you. Some our our patients laughingly tease us that we provide so many reminders. However, there have been several occurrences lately that after numerous attempts to give our friendly reminders, the appointment goes empty because the patient forgot to show up or just was too busy to keep the appointment and too busy to call in advance to notify us of the anticipated change in their schedule. Our office policy is to to charge for such "broken appointments" . We prefer not to have to create such an unnecessary expense to our patients.

We like to "preappoint" you for your next cleaning appointment at the time of your current cleaning appointment. Our web service allows for you to receive several automatic email and post card reminders. The first is sent one month prior to the appointment. Please take a moment to make sure that the appointment still works for your schedule. The next reminder goes out 5-7 days prior to your appointment. Please look at your schedule again to make sure that you can join us at the reserved time and date. If you would like to , you can reply to these emails to let us know that you have checked your schedule. Finally , you receive a third email 2 days prior to your appointment. By this time, if we haven't let us know that you plan to show up, you will begin to receive telephone calls to ask you to confirm your appointment time. This may seem like alot of reminding, but we don't mind helping you to remember... you are that important to us!